Terms & Conditions


All purchases made through this website, or over the phone through customer service, are subject to the following Terms & Conditions. In any and all bookings, the person making the booking shall be deemed to have accepted these conditions on behalf of the guest(s) named in the booking. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the company.


CIAOITALIA LTD  is able to accept the following payment methods: Mastercard, Visa, American Express, Discover, Paypal. The company requires full payment in advance of tour/service in order to secure your reservation. Your payment will be processed by CIAOITALIA LTD (PTS), the bookings and payment processor for italycharme.com. 

Trust Account

All tours in Italy are fulfilled and provided by our local tour operator, Walks: Art, & History Tours, Food Tours, Wine Tours & Walks LLC (Texas subsidiary). The local operator must maintain licensing and full-qualified insurance, and is responsible for all on the ground logistics and operations. Upon release of payment and guarantee of booking, all guests submit 100% compliance to the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, guests are requested to contact the company before confirming a booking.

Full Upfront Payment of Services

Due to the complex planning, logistics, and ticket issuing that goes into guests’ tours, the company cannot guarantee any tour without full payment upfront. Please verify that the service(s) and cost(s) displayed in your shopping cart are correct before finalizing payment.


Tours listed on this site are displayed and priced in local currency, unless otherwise noted at the top of the page, on the page, or as selected by the user on the page. All bookings are processed in $ (US Dollars), unless otherwise requested by a guest in advance via email or over the phone. Guests accept any and all fees associated with booking tours using credit card. Licensed booking software sets all exchange rates internally, and customer service agents have no control over any rates displayed on page. Guests should be take note that any live rates listed on 3rd party sites, such as those set by xe.com or fxstreet.com, are meant only as Interbank rates for transactions over $1M, and are not to be understood as a general consumer rate. If you are interested in learning more about exchanges, currencies, or payment options, please contact the company in advance of booking.

Delays on Group Tours / Private Tours / Private Transfer Services

Upon booking of a service, you will receive a confirmation email that details meeting location and specific meeting time. Guests are asked to arrive to the meeting point 15 minutes prior to the start of the tour. Give yourself ample time to reach meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you, however it is your ultimate responsibility to reach a meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time. Please see the no show/late arrival clause on the cancellation policy.


Cancelling or amending a booking with italycharme.com can result in cancellation/amendment fees being applied by CIAOITALIA LTD, as outlined at the following link (http://www.italycharmelux.com/privacy-policy).

Any cancellation/amendment must be communicated via e-mail to: info@italycharme.com

85 Great Portland Steet
London England W1W 7LT
USA +1 (209) 8132532
UK +442071937488
ITALY +39 3397003885